Front Desk Agent 3pm-11pm Position
1 month ago
As a Front Desk Agent with EVEN Hotels, you will be responsible for delivering exceptional customer service to our guests. This includes greeting guests with a warm welcome, providing personalized recognition, and ensuring that their stay is nothing short of exceptional.
Key Responsibilities Continued:
Some of your key responsibilities will include:
- Welcoming and registering guests in a prompt and professional manner
- Providing guests with a welcome drink and familiarizing them with hotel facilities
- Engaging guests with expertise at the Wellness Wall and Athletic Studio
- Upselling and enrolling new guests into the IHG Rewards Club program
- Extending invitations to hotel wellness programs and supporting guests' wellness routines
- Monitoring the Athletic Studio and ensuring equipment is clean and well-maintained
- Answering phones in a prompt and courteous manner
- Operating the retail sundry sales area and keeping shelves stocked and organized
- Ensuring billing instructions and guest credit for compliance with hotel credit policy
What We Offer:
As a valued member of our team, you will have access to a range of benefits, including:
- 401(k) with match
- Dental insurance
- Employee IHG Room Discounts
- Life insurance
- Paid time off
- Vision insurance
- Fun & Energetic work culture
- Employee Rate Genesis Gym Membership
- Team Wellness
Focus on People:
We believe in the importance of building strong relationships with our guests and colleagues. As a Front Desk Agent, you will have the opportunity to:
- Share your own wellness journey with colleagues and guests
- Leverage the support of other team members and departments to enhance the guest experience
- Communicate and coordinate with other departments to provide and receive insight about guest needs, requests, and complaints
EVEN Hotels is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
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