Front Desk Agent

3 weeks ago

MagstattleBas, Grand Est, United States EVEN Hotels Full time

Role Summary

As a Front Desk Agent at EVEN Hotels, you will be responsible for delivering exceptional customer service to our guests. This role requires a passion for wellness, encouraging others, and building connections with every interaction.

Key Responsibilities

  • Deliver superior customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life
  • Deliver Core Guest Services, including greeting guests with the signature greeting, providing hand towel and water, registration/check-in/out luggage assistance, guest services, and support, and familiarization with hotel facilities
  • Support wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio, and cross-train as an Eat Well Host

Your Day-to-Day

  • Welcome and provide personal recognition promptly and professionally to guests upon arrival
  • Offer each guest a welcome drink upon arrival, complete the check-in transaction efficiently, describe the hotel services, and demonstrate the Wellness Wall and applicable guests mobile device applications
  • Interact with guests to discover their wellness needs and offer options to help guests make healthier choices during their stay
  • Upsell and enroll new guests into IHG Rewards Club program
  • Extend invitations to hotel wellness programs and best support the guest's wellness routines
  • Monitor Athletic Studio, keep equipment clean, and ensure fresh water is available at all times
  • Demonstrate proper use of fitness equipment as requested
  • Answer phones in a prompt and courteous manner
  • Operate the retail sundry sales area and keep shelves stocked and organized
  • Ensure billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
  • Process cash and credit card transactions according to standard operating procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank

What We Offer

  • 401(k) with match
  • Dental insurance
  • Employee IHG Room Discounts
  • Life insurance
  • Paid time off
  • Vision insurance
  • Fun & Energetic work culture
  • Employee Rate Genesis Gym Membership
  • Team Wellness

Focus on People

  • Share own wellness journey with colleagues and guests
  • Leverage the support of other team members and departments to enhance the guest experience
  • Communicate and coordinate with other departments to provide and receive insight about guest needs, requests, and complaints

EVEN Hotels is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.

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