Night Auditor Part Time Position

3 weeks ago

MagstattleBas, Grand Est, United States Extended Stay America Omaha West Full time

Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift (typically 11pm-7am). Key responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities:

  • At least 1 year of progressive experience in a hotel or a related field is required.
  • High School diploma or equivalent is required.
  • College coursework in a related field is helpful.
  • Previous supervisory responsibility is preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of Accounting Principles is required.
  • Must be able to problem-solve and troubleshoot to resolve guest issues and respond to emergency situations.
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

Additional Responsibilities:

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day's work (i.e., movie revenue, telephone postings, valet, laundry, server's, and desk agent's paperwork, etc.).
  • Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
  • Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific).
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Aimbridge Hospitality standards.
  • Maintain proper record keeping (i.e., log books, etc.) according to Aimbridge Hospitality standards.
  • Be familiar with all Aimbridge Hospitality's policies and house rules.
  • Complete the initial direct bills daily and place on the Property Accountant's desk; attach all folio/banquet check back-up to the bills.
  • Maintain radio contact with other associates during the entire shift.
  • Have a working knowledge of security procedures.
  • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
  • Prepare and distribute the Daily Flash Report as needed.
  • Transfer the master or house accounts as necessary.
  • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.'s.
  • Train any new Night Auditors as requested by management.
  • Run morning reports according to Aimbridge Hospitality procedures.
  • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific).
  • Handle items for Lost and Found according to the standard.
  • Complete any reports as requested by management in a timely manner.
  • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List,' and preparation of daily revenue summary).
  • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests.
  • Attend meetings as required by management.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.

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