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Resident Services Coordinator

2 months ago

Franklin Tennessee, United States IMT Residential Full time
Job Summary

We are seeking a highly motivated and customer-focused Resident Services Associate to join our team at IMT Residential. As a key member of our community team, you will be responsible for ensuring the highest level of resident satisfaction and retention.

Key Responsibilities
  • Communicate effectively with residents to address their concerns and needs
  • Promote positive reviews and maintain a high level of customer satisfaction
  • Manage the resident referral program and assist with rent collection
  • Plan and execute resident events to foster a sense of community
  • Monitor community policies and address any issues that may arise
  • Facilitate the move-out process and ensure a smooth transition for residents
  • Stay up-to-date on Fair Housing laws and regulations
Requirements
  • Previous property management experience
  • Excellent verbal and written communication skills
  • Strong organizational and multi-tasking skills
  • Ability to work well in a high-volume and sometimes stressful environment
  • Positive attitude and desire to learn and develop skills
  • College education preferred
  • Active and valid driver's license
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance