Retail Operations Leader

2 weeks ago


Allen, Texas, United States Tapestry Full time

Company Overview

Tapestry, Inc. is a global house of brands that embodies optimism, innovation, and inclusivity. Our brand, Coach, is renowned for its modern luxury accessories and lifestyle collections, reflecting a free-spirited, all-American attitude.

Position Summary

The Retail Operations Leader plays a crucial role in driving the success of our retail environment. This individual exemplifies the standards of our brand while influencing all facets of our business, including sales and operational excellence. They are versatile team players, capable of adapting to various roles within the store.

Key Responsibilities

Sales Leadership:

  • Collaborates with Store Management to align decisions with organizational goals and values.
  • Models and nurtures a high-performance sales culture, ensuring the team meets Coach's service expectations.
  • Implements sales strategies to drive growth across all product categories.
  • Utilizes supervisory responsibilities to achieve strong sales metrics through effective team engagement.
  • Enhances client relationships by providing personalized fashion advice and building trust.

Operational Excellence:

  • Oversees daily operational functions, ensuring adherence to Coach standards while being responsive to business needs.
  • Communicates effectively with management, demonstrating adaptability and professionalism.
  • Maintains store presentation and operational integrity in collaboration with corporate guidelines.
  • Utilizes retail systems and reporting tools to make informed business decisions.

Competencies Required

  • Results Orientation: Consistently exceeds performance targets and drives results.
  • Customer Centricity: Committed to understanding and fulfilling customer needs.
  • Creativity: Generates innovative ideas and solutions.
  • Interpersonal Skills: Builds effective relationships and communicates with diverse individuals.
  • Adaptability: Thrives in dynamic environments and embraces change.

Qualifications

  • 1-3 years of retail experience, preferably in a luxury setting.
  • High school diploma or equivalent; college degree preferred.
  • Proficient in retail technology and systems.
  • Ability to perform physically demanding tasks and maintain a flexible schedule.

Note: This job description is a general overview and does not encompass all responsibilities and qualifications required for the role.



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