Current jobs related to Heating and Cooling Warranty Expert - Brea, California - Service Champions Inc

Service Champions Inc is on the lookout for a dedicated and skilled HVAC Warranty Technician. This role demands a proficient technician with exceptional troubleshooting and problem-solving skills, coupled with a strong focus on customer satisfaction. The ideal candidate will possess the expertise to identify, rectify, and document installation and service discrepancies, whether they are deemed 'at-fault' or 'no-fault' by Service Champions.

• Assess and diagnose issues within heating and air conditioning systems to determine necessary repairs or replacements to ensure optimal functionality.
• Execute repairs on heating and cooling systems and associated equipment, including unit heaters, pumps, and safety controls.
• Maintain and organize tools, supplies, and equipment to guarantee their readiness and safe operational condition.
• Procure necessary repair parts and supplies to sustain inventory levels and ensure availability.
• Document all service interactions, including work performed, recommendations, and warranty parts ordered.
• Collaborate with the Dispatch Department to address warranty concerns from recent service calls, ensuring client satisfaction.
• Review warranty service calls regularly to enhance overall departmental quality and mitigate future warranty issues.
• Engage with the Service Manager weekly to identify training opportunities based on recurring warranty call trends.
• Perform additional tasks as directed by the HVAC Service Manager or Dispatch Department.

• Minimum of 5 years of experience in Residential HVAC Service/Installation.
• Strong communication skills and a commitment to customer service.
• Analytical mindset with a focus on quality and results.
• Ability to comprehend and follow both verbal and written instructions.
• Team-oriented with a willingness to support various business functions.
• Successful completion of mandatory pre-employment drug screening and background checks.
• Valid driver's license with a clean driving record.

• Company vehicle and fuel card.
• Mobile phone and tablet provided.
• Comprehensive medical, dental, and vision insurance.
• Life insurance and supplemental benefits.
• 401K plan with company matching.
• Paid time off and holiday benefits.

• This position involves working in diverse environments, including residential settings and outdoor locations with uneven terrain.
• Must be able to work in varying weather conditions for extended periods.
• Requires a high level of focus and organizational skills.
• Ability to stand and walk for up to 8 hours daily on challenging surfaces.
• Occasional heavy lifting, up to 50 pounds.
• Regular physical activities including bending, climbing, and reaching.
• Must possess specific vision capabilities, including close and distance vision.
• Effective communication skills are essential for conveying information and instructions.
• Ability to hear and distinguish sounds relevant to the job, such as alarms or machinery noises.

Service Champions Inc stands as a leading provider in the Residential Heating, Plumbing, and Air Conditioning industry. Our operations are guided by our core values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We are committed to delivering 100% satisfaction to every client, ensuring a 5-Star experience through our dedicated service.

Service Champions Inc is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. We do not tolerate discrimination or harassment of any kind and ensure that all employment practices adhere to applicable laws.