Front Desk Supervisor

21 hours ago

Washington, Washington, D.C., United States Varnish Lane Full time
Front Desk Lead

Varnish Lane West End at the N.W. Washington D.C.

Key Responsibilities
  • Client Experience
    • Welcome clients in a friendly, personable, and professional manner.
    • Answer phone calls to assist clients.
    • Organize and manage appointments in our booking system.
  • Shop Experience
    • Maintain shop cleanliness and assign clients to stylists.
    • Assist with inventory by upholding the operational rotation of the floor.
    • Regularly check retail and back bar supplies and inform Shift Lead and/or Manager when running low.
    • Assist with stocking product tools and supplies and execute breaks and proper clocking-in and out procedures.
    • Ensure all company procedures and policies are upheld for client and team members.
    Requirements
    • Worked in a front desk setting or similar position.
    • Excellent customer service skills and phone etiquette.
    • Time management and attention to detail.
    Physical Demands
    • Standing and walking for up to 8 hours.
    • Lifting up to 15 pounds.
    Perks of Being a Part of the VL Team
    • Full-time employee eligible for health insurance, dental, and 401k.
    • Positive work environment.
    • Career growth and professional development.
    • Snacks.

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