IT Support Trainee

1 week ago


Naples, Florida, United States BGM Group Full time
Position Overview

Salary: $18.00/hour

About Us: BGM Group is a leading provider of IT outsourcing solutions dedicated to supporting small and medium-sized enterprises. Our commitment to exceptional customer service is reflected in our team, who are passionate about what they do. We possess the expertise to address a wide array of technical challenges and offer strategic insights to our clients. Our focus is on ensuring our clients' operations run smoothly, responding promptly to issues, and delivering solutions that are both effective and easy to comprehend.

Many of our long-term clients have been with us since our inception, a testament to our dedication to their success and shared objectives. Our achievements stem not only from the quality of our services but also from our positive attitudes, innovative approaches, and the respect we extend to one another and our clients.

Key Responsibilities

As an IT Support Trainee, you will engage in a variety of technology-related tasks, including:

  • Providing initial support for users experiencing IT-related challenges;
  • Responding to technical assistance requests via phone, email, or a Help Desk management system;
  • Documenting issues until resolution, updating the internal knowledge base, and communicating findings with relevant departments;
  • Escalating complex issues to the appropriate Tier 2 and Tier 3 Support Teams;
  • Serving as a liaison between clients and technical escalation teams.
Learning Opportunities

During your internship, you will gain exposure to a diverse range of technologies and develop various job skills, including:

  • Windows Desktop and Server operating systems: Windows 10/11 and Windows Server 2016/2019/2022;
  • Active Directory and Azure Active Directory;
  • Microsoft 365;
  • MS Office suite (Word, Excel, PowerPoint, etc.);
  • Microsoft Teams;
  • Virtualization / VMware;
  • Backup solutions;
  • Firewalls;
  • Network switching;
  • Remote monitoring and support;
  • Cybersecurity;
  • IT documentation;
  • Skills in communication, organization, time management, and problem-solving.
Compensation and Schedule

This internship offers a competitive pay rate of $18/hour with a minimum commitment of 16-20 hours per week. We provide a flexible schedule that accommodates your academic commitments.



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