Branch Manager Assistant
3 weeks ago
At American Heritage Federal Credit Union, we are seeking a highly skilled and experienced Assistant Branch Manager to join our team at our Carriage House (Red Lion Road) branch. This role will assist the branch manager in supervising staff and providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines.
Key Responsibilities:
- Train new branch personnel, prepare work schedules, and monitor performance.
- Monitor branch office operations to ensure security procedures are being followed and take corrective action as needed.
- Count, record, balance, and replenish cash from automated teller machines, coin machines, and cash recyclers.
- Explain services to potential customers and promote positive public relations.
- Provide loan interviewing and consulting services for Credit Union members and process loans.
- Assist members in solving account problems.
- Ensure branch compliance with federal laws and regulations.
- Manage the branch in the absence of the manager.
- Maintain a highly motivated and well-trained staff and evaluate job performance.
- Schedule office staff, including vacations, to ensure adequate staffing.
- Maintain and reorder office equipment and supplies inventory.
- Monitor office activity, including transactions, volume, and sales.
- Create a cross-selling environment within the branch.
Qualifications:
- At least three to five years of supervisory experience in a financial institution setting.
- Intermediate working knowledge of PC applications, including Word, Excel, Meridian Link, MS Outlook, ADP, and Symitar.
- Must obtain FICEP Certification.
We offer a competitive salary commensurate with experience and an extensive benefits package, including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We strive to maintain a professional and environmentally friendly atmosphere for our employees.
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