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Customer Service Representative

2 months ago

Bristol, Pennsylvania, United States Lenox Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lenox. As a key member of our Call Center Operations department, you will be responsible for providing exceptional customer service and support to our wholesale and direct consumers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide order updates via phone, email, and written correspondence.
  • Order Processing: Process customer orders, address changes, and resolve problems in a timely and professional manner.
  • Communication: Communicate customer trends, issues, and feedback to supervisors and other relevant team members.
  • Record Keeping: Maintain accurate records, paperwork, and system processing, including assisting with special projects.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2-3 years of customer service experience.
  • Skills: Excellent organizational, written, and communication skills, including grammar, voice, diction, spelling, usage, punctuation, and style. Proficiency with 8X8 phone and call routing system. Strong problem-solving and multi-tasking skills.
  • Adaptability: Strong adaptability to change and ability to function well in a fast-paced work environment.
  • Computer Skills: Proficiency in MS Excel, MS Word, and MS Dynamics.
Preferred Requirements
  • Education: Associate or Bachelor's Degree.
  • Industry Experience: Experience in the Tabletop/Gift/Home Industries.