Field Service Technician

6 days ago


Bristol, Pennsylvania, United States Gatekeeper Systems Full time
Job Title: Field Service Technician

We are seeking a highly skilled Field Service Technician to join our team at Gatekeeper Systems. As a Field Service Technician, you will be responsible for performing diagnostics and preventative maintenance on mobile video systems and equipment.

Duties and Responsibilities
  • Performing diagnostics and preventative maintenance on mobile video systems and equipment
  • Diagnosing errors or technical problems and determining proper solutions
  • Testing, configuration, and troubleshooting
  • Replacement of failed equipment
  • Installation of mobile DVR systems and associated cameras on vehicles
  • Producing timely and detailed service reports utilizing electronic workorders and obtaining customer sign-off
  • Following all Gatekeeper Systems USA Inc. policies, procedures, and protocols
Skills and Qualifications
  • Certification or a Diploma in electronics, networking, or a computer-related field
  • Experience supporting and installing 12V video recording systems (DVR's and cameras)
  • Experience in low voltage 12V DC vehicle systems
  • Experience with IP cameras and DVR's that support IP cameras
  • A support role in customer service with products, systems, or networking equipment
  • Superb customer service, communication, and self-management skills
  • Must be a self-starter and able to work with minimal supervision
  • Must have a valid driver's license and a clean driving record
  • Must be at least 21 years of age and have three years of driving experience to be covered under the company's vehicle insurance policy
  • Must be mechanically minded and capable of performing installation activities for products in vehicles and Wi-Fi equipment on customer sites
  • High-level ability to test, troubleshoot, service and repair equipment
  • Familiarity with mobile tools and applications
  • Excellent problem-solving, interpersonal, and written communication skills
  • Hands on and able to roll up your sleeves and get dirty
  • Eligible to work in the US
Criminal Background Check

Gatekeeper Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment.

Please note that this job description is subject to change and may not include all the responsibilities and qualifications required for the position.



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