Insurance Customer Service Representative

1 month ago


Atlanta, Georgia, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities
  • Assist customers with their insurance needs and provide personalized service to meet their requirements.
  • Process insurance policy changes and updates, ensuring accuracy and efficiency.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a timely manner.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals.
  • Promote and cross-sell insurance products and services, staying up-to-date on industry trends and regulations.
  • Assist with claims processing and follow-up, maintaining a professional and friendly demeanor at all times.
  • Adhere to company policies and procedures, attending training sessions and meetings as required.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to maintain confidentiality and handle sensitive information.


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