Customer Support Operations Specialist
3 days ago
Mason America is the device innovation platform for product leaders who dare to deliver the next innovation in their field. Our mission is to enable our customers to create smart and sustainable products that benefit humanity.
As a Customer Support Specialist, you will assist our customers with order inquiries and issues when using our products and services.
Your primary responsibilities will include resolving customer queries, updating internal systems, ensuring timely delivery of orders, and proactively addressing any technical issues that may arise.
To achieve this, you will serve as the initial point of contact for customer inquiries via tickets opened on our Zendesk Portal, diagnose and troubleshoot technical issues, aid in the RMA process, and maintain accurate records of customer interactions.
You will also be responsible for reproducing issues reported by customers in a test environment, documenting step-by-step reproduction scenarios, contributing to comprehensive support documentation, and promptly responding to customer queries via phone, email, or chat.
In addition, you will analyze and report product malfunctions, liaise between the Customer Success, Operations, and Engineering teams, update internal databases, monitor customer issues, and provide assistance proactively.
You will work closely with cross-functional teams to identify and implement process improvements and share feature requests and effective workarounds with team members.
We are seeking an experienced professional with strong analytical and problem-solving skills to join our team as a Customer Support Specialist. If you have a passion for delivering exceptional customer experiences and a proven track record of success in a similar role, we encourage you to apply.
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Client Support Specialist
4 days ago
Seattle, Washington, United States Mindful Support Services Full timeJob Title: Client Support SpecialistAbout the Role:We are seeking a highly skilled and empathetic Client Support Specialist to serve as the initial point of contact for new clients accessing mental health care services. This is an ideal opportunity for individuals with a passion for delivering exceptional customer experiences in fast-paced environments who...
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Medical Support Specialist
12 hours ago
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Dietary Support Specialist
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Customer Support Specialist
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Operations Support Specialist
7 days ago
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Resident Support Specialist
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Patient Support Specialist
1 day ago
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Store Operations Support Specialist
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IT Operations Support Specialist
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Seattle, Washington, United States TEKsystems Full timeAbout the RoleWe are seeking an IT Operations Support Specialist to join our team at TEKsystems. This is a challenging and rewarding opportunity for an individual who is passionate about delivering exceptional support services.
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Geriatric Nutrition Support Specialist
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Operations Support Specialist
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Support Operations Specialist
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Support Operations Specialist
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Seattle, Washington, United States Workoo Technologies Full timeAbout the JobWe are seeking a highly skilled Support Operations Specialist to join our team. This role involves performing various non-clinical administrative support tasks, including scheduling, coordination, and follow-up tasks for meetings, events, and professional travel.Key ResponsibilitiesApply expertise to perform a variety of administrative support...
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Rehabilitation Support Specialist
1 day ago
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Airport Customer Support Specialist
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Executive Support Specialist
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Seattle, Washington, United States FareStart Full timeAbout the OpportunityWe are seeking a highly skilled and organized Executive Support Specialist to join our team at FareStart. As an Executive Support Specialist, you will provide comprehensive administrative support to the organization, ensuring the smooth running of front desk operations and reception.This is a fantastic opportunity to work in a dynamic...
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Operational Support Specialist
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Customer Service and Office Support Specialist
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Administrative Support Specialist
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