Order Management Coordinator
7 days ago
At Clean Earth, we are seeking a highly skilled Order Management Specialist to join our team. This role is responsible for ensuring the order management process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs.
Key Responsibilities:- Monitor, review, and manage open orders daily from the escalated open orders report and serve as the first point of contact for order escalation in the facility.
- Investigate each escalated open order and respond promptly to resolve issues.
- Scan paperwork and complete or add line items on orders as needed.
- Resolve weight and quantity discrepancies between documentation and order lines.
- Conduct daily review of order errors with facility managers and develop action plans to resolve identified delays and errors.
- Communicate with Customer Experience (or 3rd party) to expedite receipts and upload 3rd party invoices and manifests.
- Use system and various reports to ensure orders are received timely, updated accurately, and maintain a clean book of orders.
- Facilitate communication between Customer Experience and Operations to complete and close orders.
- Identify continuous improvement ideas and work with the BPI team to improve the OTC process.
- Track delays and systematically address root causes.
- Escalate SLA and process non-compliance, report weekly to operations manager on individual facility performance and suggest remedial action as needed.
- Execute continuous improvement activities at locations to improve the OTC process.
- Collaborate cross-functionally with customer experience and operations team to facilitate timely invoicing.
- Use data and analytics to understand and resolve account errors.
- Responsible for performing to days-to-invoice standard established for the TSDF.
This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment. If you are a detail-oriented and organized individual with a passion for order management, we encourage you to apply for this exciting opportunity.
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