Order Management Professional

1 week ago


Plainfield, Indiana, United States Clean Earth Full time
Job Description

**About Clean Earth**

Clean Earth is a leading provider of waste solutions, dedicated to environmental sustainability and responsible business practices. We take pride in our commitment to employee care, safety, and career growth opportunities.

**Job Summary**

The Order Management Specialist plays a critical role in ensuring the smooth execution of the order management process, resolving errors, and communicating effectively with internal teams. This position requires strong analytical and problem-solving skills, as well as the ability to work in a fast-paced environment with tight deadlines.

**Key Responsibilities**

  • Monitor and review open orders daily, investigating and resolving errors and discrepancies.
  • Communicate with customer experience, operations, and billing teams to ensure timely and accurate invoicing.
  • Develop and execute action plans to resolve identified delays and errors.
  • Use data and analytics to understand and resolve account errors.
  • Collaborate with cross-functional teams to facilitate timely invoicing and improve the order-to-cash process.
  • Identify continuous improvement ideas and work with the Business Process Improvement (BPI) team to implement changes.
  • Escalate SLA and process non-compliance, reporting weekly to operations management on individual facility performance.

**Requirements**

  • Associate degree or 2+ years' experience in operations, customer experience, or billing.
  • Experience using Salesforce, SPAK, or Steriwise.
  • Advanced skills in Excel and PowerPoint.
  • Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.
  • Ability to effectively work with and influence team members at all levels.

**What We Offer**

Clean Earth provides a competitive benefits package, including health, dental, vision, life, and disability insurance plans, paid time off, wellness benefits, and a 401(k) with company matching. We are an equal employment opportunity employer and welcome applications from diverse candidates.



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