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Healthcare Customer Service Representative
2 months ago
Job Overview
Williamson Health, a prominent healthcare system, is dedicated to delivering exceptional medical services. Our organization encompasses a 203-bed hospital and numerous medical facilities, providing a wide range of inpatient and outpatient care. We pride ourselves on our commitment to compassionate healthcare for our community, fostering an environment where employees can thrive and grow professionally.
Role Summary
The Patient Services Specialist plays a vital role in supporting the Bone and Joint Institute of Tennessee. This position involves managing patient appointments, maintaining accurate records, and delivering outstanding customer service to ensure a seamless experience for our patients.
Key Responsibilities
- Efficiently schedule patient appointments using Allscripts and Meditech systems.
- Maintain up-to-date patient information and records.
- Provide basic medical guidance under the supervision of healthcare professionals.
- Educate patients on HIPAA regulations and ensure compliance.
- Keep patient records organized and secure.
- Communicate any changes in office policies to patients.
- Digitally scan patient documents and records.
- Adhere to proper lifting techniques to ensure personal safety.
- Verify patient insurance details consistently.
- Follow established scheduling protocols.
- Confirm insurance eligibility and pre-certification as required.
- Maintain effective communication with all team members.
Qualifications
- High School diploma or equivalent.
- Minimum of one year of experience in a medical office setting.
- Proficient in using office equipment, including computers and printers.
Work Environment
This position is primarily office-based, requiring the ability to sit, stand, and communicate effectively in both verbal and written forms.
