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Bilingual Medical Receptionist
2 months ago
Company Overview:
ENT and Allergy Associates of Florida is a leading provider of comprehensive ENT medical and surgical services. Our commitment to patient care ensures that individuals receive the highest quality of treatment in a supportive environment.
Position Summary:
We are currently looking for a dedicated Medical Receptionist to join our Plant City office. This full-time role is ideal for an individual who thrives in a fast-paced setting and possesses strong multitasking abilities.
Key Responsibilities:
- Deliver exceptional customer service to patients and visitors.
- Manage multi-line phone systems effectively.
- Welcome patients upon arrival, ensuring proper check-in procedures and collection of insurance details.
- Distribute intake forms and office policy documents to patients.
- Process patient payments for co-pays and uninsured services.
- Conduct insurance verifications.
- Schedule appointments for both new and returning patients based on provider availability.
- Maintain accurate patient records in both physical and electronic formats.
- Contact patients to remind them of upcoming appointments and assist with scheduling necessary tests.
- Provide guidance and support to patients as needed.
Qualifications:
- At least one year of experience in a medical office setting.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Capability to prioritize tasks and manage a high volume of patient interactions.
- Able to work collaboratively within a team.
- Familiarity with medical terminology.
- Proficient in computer applications.
- Fluency in Spanish is mandatory.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Company-paid short-term and long-term disability, and life insurance after one year of full-time employment.
- 401(K) plan eligibility after one year of service.
- Paid holidays and accrued paid time off.
Physical Requirements:
This role may involve various physical activities, including sitting, standing, and assisting patients with mobility. The ability to lift up to 25 pounds may be required.
This organization is an equal opportunity employer and maintains a tobacco-free workplace.