Lead Patient Care Coordinator

6 days ago

Plant City, Florida, United States Upperline Health Full time
About Us

Upperline Health is a leading comprehensive and coordinated lower extremity healthcare organization, providing high-quality integrated health services to patients in need. Our skilled and compassionate team specializes in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences.

Benefits

We offer comprehensive benefit options, including medical, dental, and vision coverage, 401K, and paid time off. Uniforms are provided to ensure a professional appearance.

About the Patient Care Coordinator Role

Upperline Health Florida is seeking a motivated and compassionate Lead Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This role is based in Plant City, FL, and involves front desk receptionist duties, including greeting patients, ensuring accurate check-in and preparation for appointments, and maintaining a clean and organized entrance area.

Responsibilities:
  • Answer phone calls and greet patients in a friendly manner
  • Obtain required patient information and ensure accurate check-in
  • Maintain on-time appointment schedules by notifying physicians when patients have arrived
  • Retrieve and file patient records as needed
  • Collect payment from patients
  • Maintain accurate patient records by updating patient information and scanning documents into EMR as needed
  • Manage office supply inventory, including checking, ordering, and stocking supplies
  • Protect patient rights by maintaining confidentiality of patient records
  • Contribute to team effort by assisting with additional duties and when support is requested
Qualifications:
  • Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
  • Prior experience working in a podiatric or orthopedic practice is preferred
  • Medical billing and coding experience is highly preferred
  • Bilingual Spanish is highly preferred
  • Experience working in an EMR, Athenahealth is preferred
  • Excellent communication and interpersonal skills
  • Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
  • Demonstrated experience as a motivated and dedicated team member with a stable work history
  • Thrives in a fast-paced collaborative environment
Compensation

Compensation is commensurate with similar positions in the region and based on prior training and experience.

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