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Patient Care Coordinator Lead

1 month ago

Plant City, Florida, United States Upperline Health Full time
About Us

Upperline Health is a leading comprehensive and coordinated lower extremity healthcare organization. We provide integrated health services to patients in need through a skilled and compassionate team. Our innovative care management approach targets patients at risk of developing complications and intervenes earlier to prevent more serious consequences.

Benefits

We offer comprehensive benefit options, including medical, dental, and vision, 401K, and PTO. Uniforms are provided to our team members.

About the Patient Care Coordinator Role

Upperline Health Florida is seeking a driven and compassionate Lead Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in Plant City, FL. The Lead Patient Care Coordinator will be responsible for medical front desk receptionist duties, including greeting patients, ensuring accurate check-in, and preparing patients for appointments in a timely manner.

Responsibilities:
  • Front desk receptionist duties, including answering phone calls, greeting patients, and obtaining required patient information
  • Assist patients with scheduling appointments
  • Maintain on-time appointment schedules by notifying physicians when patients have arrived
  • Retrieve and file patient records as needed
  • Collect payment from patients
  • Maintain accurate patient records by updating patient information and scanning documents into EMR as needed
  • Responsible for office supply inventory, including checking, ordering, and stocking supplies
  • Protect patient rights by maintaining confidentiality of patient records
  • Contribute to team effort by assisting with additional duties and when support is requested
  • May be required to travel to other office locations
Qualifications:
  • Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
  • Prior experience working in a podiatric or orthopedic practice is preferred
  • Medical billing and coding experience is highly preferred
  • Bilingual Spanish is highly preferred
  • Experience working in an EMR, Athenahealth is preferred
  • Must be an effective communicator with excellent grammar and interpersonal skills
  • Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
  • Demonstrated experience as a motivated and dedicated team member with a stable work history
  • Thrives in a fast-paced collaborative environment
  • Reliable transportation and the ability to pass a drug test and a background check is required