Customer Service Representative

1 month ago


Lodi, California, United States Martinizing Dry Cleaning Full time
Customer Service Representative Opportunity

Martinizing Dry Cleaning is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front counter team, you will be responsible for providing exceptional service to our customers, ensuring a seamless and enjoyable experience for all.

Key Responsibilities:
  • Provide warm and engaging interactions with customers
  • Clearly communicate Martinizing services and processes to customers
  • Check in customer orders, inspect, sort, and tag for cleaning
  • Solve customer problems as needed
  • Communicate problems, record issues, and maintain accurate records
  • Process customer payments and discounts
  • Perform standard opening and closing duties
  • Maintain a clean and tidy store environment
Backroom Responsibilities:
  • Inspect finished garments to meet Martinizing quality control standards
  • Assemble finished garments
  • Bag completed orders
  • Scan completed bagged orders to the conveyor
Requirements:
  • Previous customer service experience is an asset
  • Dry cleaning experience is considered an asset
  • Must have a flexible schedule
  • Must be comfortable working while standing for long periods of time
  • Strong attention to detail
  • An understanding of textiles and garments is helpful

Martinizing Dry Cleaning is dedicated to providing exceptional service to our customers. We are committed to making your buying experience seamless and our number one priority. Our goal is to make your life easier by delivering quality garment care along with new technologies.



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