Room Service Specialist

2 weeks ago


Schenectady, New York, United States Rivers Casino Full time
Position Overview: The primary responsibility of this role is to maintain and enhance the cleanliness and presentation of guest accommodations.

Job Role: Room Service Specialist

Department: Hospitality

Reports To: Housekeeping Supervisor

FLSA Status: Non-Exempt

Compensation: Starting at $22.59, increasing to $25.10 after one year

Key Responsibilities:
  • Thoroughly clean and sanitize bathrooms, including tubs, toilets, sinks, and mirrors, utilizing appropriate cleaning supplies and equipment.
  • Follow established cleaning protocols and guidelines for the safe use of cleaning materials.
  • Change bed linens and prepare beds for new guests.
  • Dust and wipe down all surfaces, including furniture, artwork, and shelves.
  • Vacuum carpets and floors, ensuring all trash is removed.
  • Restock guest room supplies, including toiletries and linens.
  • Manage room keys responsibly, ensuring secure access to guest rooms.
  • Conduct visual inspections of rooms to ensure they meet cleanliness standards.
  • Maintain consistent attendance and be available for scheduled shifts.
  • Adhere to security protocols, particularly concerning key management and handling of cleaning chemicals.
  • Respond promptly to guest requests and inquiries.
  • Prepare cleaning carts with necessary supplies.
  • Enter guest rooms following proper procedures, ensuring they are unoccupied.
  • Report any safety concerns, maintenance issues, or incidents to the supervisor immediately.
  • Check the functionality of room amenities, including lights and electronics.
  • Perform additional tasks as assigned by management.
Qualifications:
  • Proficient in English communication.
  • Self-motivated with a positive attitude.
  • Consistently present a professional appearance.
  • Ability to interact effectively with guests.
  • Willingness to assist colleagues and work collaboratively.
Work Environment:
  • Familiarity with cleaning agents and equipment operation.
  • Physical capability to maneuver equipment weighing up to 100 lbs.
  • Ability to perform cleaning tasks that require reaching and working in tight spaces.
  • Regular walking, bending, and lifting are essential to the role.


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