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Sales and Service Representative

1 month ago

Statesville, North Carolina, United States Rack Room Shoes Full time

Job Summary

As a Sales and Service Representative at Rack Room Shoes, you will be responsible for providing exceptional customer service and sales experiences to our customers. You will be the face of our brand, ensuring that every customer interaction is positive and memorable.

Key Responsibilities

  • Provide excellent customer service, ensuring that every customer leaves the store feeling valued and satisfied.
  • Meet sales and work goals as directed by store management, while maintaining a high level of accuracy and attention to detail.
  • Lead by example, demonstrating a positive attitude and a willingness to serve.
  • Process all sales and POS terminal transactions in accordance with policy and procedure.
  • Maintain awareness of all current sales promotions and merchandise presentation.
  • Ensure stock is well arranged and merchandised properly, and maintain cleanliness and organization of all areas within the store.
  • Develop and maintain necessary product knowledge and fitting skills.
  • Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed.

Requirements
  • Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
  • Basic communication (both verbal and non-verbal), organization, and math skills.
  • Experience in retail sales, preferably specialty retail or footwear.
  • Basic knowledge of the policies and procedures.
  • Basic visual merchandising skills and an understanding of the Store Presentation Standards.

About Rack Room Shoes
Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.