Homeless Family Support Program Manager

6 days ago


Cambridge, Massachusetts, United States Hildebrand Full time
Job Overview
Hildebrand is seeking a seasoned professional to oversee the daily operations of our Homeless Family Support Program. As a key member of our team, you will be responsible for ensuring the high functioning of our Congregate shelter and implementing systems to improve quality of care and consistency of program delivery.

About Us
Founded in 1988, Hildebrand is a rapidly growing organization dedicated to transitioning families out of homelessness to safe, affordable, permanent housing while disrupting the systems that lead to poverty and homelessness. We operate 157 units of emergency shelter throughout Boston and Cambridge and offer a range of services including case management, housing search, and stabilization services.

Your Responsibilities
- Oversee the daily operations of the Congregate Emergency Shelter, including scheduling staff, ensuring coverage for PTO, call-outs, and emergency call-outs
- Minimize the use of temp staff and ensure they are aware of responsibilities and expectations for the shift
- Provide supervision and accountability for direct service delivery of direct reports
- Recruit, hire, onboard, train, supervise, support, and evaluate direct reports to ensure we retain top talent and staff are aligned with the organization's values
- Monitor staff daily safety checks/rounds and check-in with staff who do not provide updates
- Triage all Congregate issues and communicate with the Family Shelter Congregate Manager
- Rotate between all Congregates for safety and program quality and staff supervision
- Monitor programs for content, quality assurance, service delivery, equality, and procedural consistency

Qualifications
- Associate in Human Services or related field
- 5-7 years of human service work experience
- 3 years supervisory experience
- 1 year housing experience
- 1-2 years experience working in a Congregate setting
- Must have demonstrated leadership experience, collaborating, and building and fostering teamwork
- Experience managing shift staff and handling staffing coverage issues with quickness and creative problem solving
- Excellent verbal and written communications skills
- Proven ability to successfully triage emergencies and exercise sound judgment in managing a crisis
- Demonstrated commitment to using innovative ideas to address and meet the needs of families experiencing homelessness

About the Role
This is a full-time, in-person position with general working hours 7 am - 3 pm, Monday – Friday. Availability is needed during non-traditional office hours and during times of crisis or natural disasters. A competitive salary and benefits are offered, including health insurance, paid time off, and retirement plan.

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