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Customer Service Representative

2 months ago

Bellevue, Washington, United States free-classifieds-usa Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Free-Classifieds-USA. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment.

Responsibilities:

  • Organize and confirm guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local attractions
  • Run daily reports and review to identify areas for improvement
  • Complete cashier and closing reports, counting the bank at the end of each shift
  • Accept and record wake-up calls and deliver to the relevant department
  • Communicate any emergencies, lost items, or theft to the proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate necessary messages

Requirements:

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

What We Offer:

  • A supportive and inclusive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • A recognition program to reward outstanding performance

Why Join Our Team:

We value our employees and strive to create a positive and productive work environment. We believe in providing opportunities for growth and development, and we are committed to recognizing and rewarding outstanding performance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.