Customer Service Representative

4 days ago


Bellevue, Washington, United States Planet Fitness - The Core Group Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including checking members into the system, new member sign-up, and facilitating needed updates to member accounts.
  • Respond to Member Inquiries
    • Respond to member questions and concerns in a timely and professional manner.
    • Elevate issues to Assistant Manager or Manager as needed.
  • Maintain a Clean and Organized Environment
    • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background
    • Customer service background preferred.
  • Basic Computer Proficiency
    • Basic computer proficiency.
  • Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
Benefits
  • Free Black Card Membership
    • All staff will also receive a free Black Card membership after 90 days of employment.
  • Benefits Package
    • As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week.
    • Benefits are effective on the first of the month following the date of hire.
    • Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.


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