Executive Leader

1 month ago


Reading, Pennsylvania, United States Hand & Stone - FGG Spas Full time
Job Summary

We are seeking a highly motivated and results-driven Executive Leader to join our team at Hand & Stone Massage and Facial Spa Wyomissing. As a key member of our management team, you will be responsible for driving sales performance, growing the business, and ensuring exceptional customer experiences.

Key Responsibilities
  • Provide outstanding customer service through phone calls, appointments, and membership sales and management
  • Oversee daily spa operations, including sales performance and team management
  • Recruit, hire, and develop talented spa professionals
  • Train, monitor, and coach performance to achieve sales goals and incentives
  • Passionately promote products and services to drive business growth
  • Communicate effectively with the Service Provider team to maximize appointment bookings
  • Identify opportunities for grassroots marketing and local community connections
  • Perform administrative duties, including reporting, P&L analysis, payroll, cash handling, inventory, and ordering
Requirements
  • Proven passion for communicating with people and delivering exceptional customer experiences
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Capacity to travel for training sessions, conferences, meetings with clients, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner with a positive attitude and strong team player skills
  • Computer proficiency, with knowledge of retail and appointment booking systems a plus


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