Property Management Maintenance Technician

4 weeks ago

Denver, Colorado, United States D.R. Horton Full time

Job Summary: We are seeking a highly skilled Property Management Maintenance Technician to join our team at D.R. Horton, Inc. As a key member of our property management team, you will be responsible for maintaining the quality and integrity of our residential communities. Your primary focus will be on ensuring that all maintenance and repair work is completed in a timely and professional manner, while also providing exceptional customer service to our residents.

Key Responsibilities:

  • Evaluate resident repair issues to determine if they are warrantable items
  • Complete assigned work orders generated from resident requests for service, as well as routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
  • Complete the make-ready process to prepare vacant homes for leasing and new move-ins by completing the pre and post move-out inspections, creating a "punch" list of maintenance work and supplies required and complete work
  • Perform necessary repairs to homes such as (but not limited to) minor electrical, minor plumbing, minor HVAC, texture repair and painting
  • Schedule and manage subcontractors to make designated warranty and make ready/turn repairs in the absence of the Service Manager
  • Certify warranty work is completed within contractor obligations
  • Follow up with residents to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met. Solicit online reviews to enhance reputation of community
  • Monitor inventory and supplies and inform Service Manager when supplies need to be ordered
  • Undergo training for managing construction walks on ready units, ensuring the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as a management representative in the absence of the Service Manager
  • Field emergency service calls when on call after hours and on weekends
  • Conduct moves in and out orientation process including condition of home and arrange for any work needed as identified during move in inspection
  • Maintain the grounds, common areas, and amenities. Some examples include picking up trash, maintaining dumpster enclosures, pet waste, debris, pressure-washing, performing general cleaning, painting curbs and signage
  • Participate in on-going training by Service Supervisor and other resources as needed and/or required
  • Maintain accurate records of all maintenance and repair work performed
  • Effectively communicate with various support teams to ensure quality documentation, reporting and community performance
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Requirements:

  • High school diploma or general education degree (GED)
  • 1 or more years related experience preferred, including carpentry work, drywall, texture repair and painting
  • Must have a valid driver's license, proof of car insurance, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime
  • Ability to work independently and be productive without supervision
  • Ability to utilize DHI Residential warranty applications on a smart phone, tablet, or laptop
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI Residential warranty applications
  • Proficiency with text and email
  • Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds.

Preferred Qualifications:

  • Prior experience as a Service Tech or groundskeeper in Residential/Property Management preferred
  • Experience with minor electrical, plumbing and HVAC repair work preferred
  • Community onboarding and disposition experience is a plus
  • EPA and CPO of license are a plus

Benefits:

  • Medical, Vision and Dental
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life Insurance

Salary Range: $35,000 - $50,000

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