Service Delivery Expert

3 weeks ago


Woburn, Massachusetts, United States Wayne Alarm Systems Full time
About the Job

We are seeking a talented Service Delivery Expert to join our team at Wayne Alarm Systems. This is a full-time position with a competitive salary and benefits package.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Dispatch, scheduling, and managing service routes
  • Handling various types of customer inquiries (phone, email, etc.)
  • Creating and Scheduling Service Tickets
  • Proactive Outbound service calling
  • Residential and Commercial Service Contract Inspection scheduling
  • Commercial Fire Inspection Scheduling
  • Promoting excellence by providing a superior service experience to each customer

Requirements:

  • Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
  • Excellent phone and customer relationship skills
  • Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
  • Working knowledge of computers and contact management/customer service tracking software

Salary: Estimated salary: $55,000 - $70,000 per year.



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