Technology Support Assistant

3 days ago


Batavia, New York, United States Genesee Community College Full time
Job Title: Technology Support Assistant

Genesee Community College is seeking a highly skilled and motivated Technology Support Assistant to join our team. The successful candidate will be responsible for providing technical support to students, faculty, and staff, ensuring the smooth operation of computer labs and infrastructure.

Key Responsibilities:
  • Provide technical support to students, faculty, and staff, including troubleshooting and resolving technical issues.
  • Install and maintain college hardware and software, ensuring optimal performance and security.
  • Manage customer requests using the campus ticketing system, providing timely and effective support.
  • Collaborate with other Computer Services staff to maintain and upgrade computer systems and infrastructure.
  • Develop and maintain knowledgebase documentation for internal team and faculty, staff, and student services.
  • Assist with the hiring, supervision, and training of student-run HelpDesk.
  • Lead in-house computer training classes for faculty and staff, as skills and time permit.
  • Assist with security of the campus network and computer systems.
  • Develop and implement new software and hardware technologies, as needed.
  • Maintain an accurate and up-to-date hardware and software inventory.
Requirements:
  • Associate's degree in Computing, Information Technology, or related field, with experience in computing or information technology support.
  • Preferred certifications: A+, Network+, Apple Certified Support Professional or Apple Certified IT Professional.
  • Team lead or supervisory experience is preferred.
  • Experience with student information systems, such as Banner/Brightspace, is desired.
Benefits:
  • NYS Retirement
  • Comprehensive Health and Dental Insurance through Independent Health and Delta Dental
  • FSA
  • 20 days' vacation, 24 sick, 4 personal days, and 14 holidays annually
  • May use up to 10 sick days for family illness
  • GCC Tuition Waiver for employee and dependents
  • SUNY Tuition assistance at 4-year institutions
  • May apply for Flexible Work Arrangement after 90 days of service
  • Access to the Employee Assistance Program (EAP)
  • Access to the fitness center, pool, studio, walking trails, and more at the Richard C. Call Arena


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