Insurance Account Manager

3 weeks ago

Denver, Colorado, United States Lockton, Inc. Full time
Job Summary:

As a key member of the Lockton, Inc. team, the Insurance Account Manager will be responsible for delivering exceptional client service and driving business growth. This role requires a strong understanding of the commercial insurance industry, with a focus on marketing, claims, and administration. The ideal candidate will possess excellent communication and organizational skills, with the ability to prioritize multiple tasks and meet deadlines.

Key Responsibilities:

Services designated book of business, including marketing, claims, and administration
Responds to client inquiries and maintains documentation of communications, existing issues, and issue resolutions
Supports implementation of new lines of coverage, including setting up accounts, collecting documentation, and reviewing plan details with clients and carriers
Gathers and compiles exposure information from clients, including loss-run schedules and client stratifications
Requests and collects quotes from carriers, audits quotes, binders, and endorsements, and makes requests for changes as needed
Processes audits and creates audit analysis for clients
Receives policies, updates and completes policy checks to ensure completeness, and updates specifications, applications, and summary information to reflect changes during the year
Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff
Binds coverage under the direction of the Unit Manager/Account Executive
Informs clients of any changes that may affect insurance premiums or coverage
Gathers and compiles information for new business opportunities
Inputs client information into data management systems, ensuring accuracy and completeness
Generates materials for client presentations and meetings
Creates and sends compliance communications as needed
Issues and processes client invoicing
Engages with producers and accounting departments to determine action plans and assist in collection efforts or billing discrepancies
Researches industry trends and governmental regulations

Requirements:

Bachelor's degree in business administration or related field, or equivalent experience
Typically, two or more years of client services experience required
Strong working knowledge and experience within the brokerage/commercial insurance industry
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong attention to detail required
Ability to attend industry training sessions as needed
Understands industry trends and governmental regulations
Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended education beyond continuing education requirements as needed
Organizational and time management skills to prioritize heavy workloads and meet time-sensitive deadlines
Ability to comply with all company policies and procedures, protecting client and company confidentiality
Strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in a professional manner
Ability to travel by automobile and aircraft, and be away from home for extended periods as needed
Legally able to work in the United States

This position may be eligible for annual discretionary bonus consideration.

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