Customer Service Specialist

4 weeks ago


Norfolk, Virginia, United States Booz Allen Hamilton Full time
Job Description

As a seasoned professional in shared services, you will play a critical role in ensuring the effective, efficient, and timely delivery of our Delivery Hub operations. Your expertise will be instrumental in providing valuable support to both internal and external clients.

Key Responsibilities:
  • Interface with internal and external customers to provide exceptional support and service.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Develop and implement process improvements to enhance operational efficiency.
  • Provide timely and effective resolution to customer inquiries and issues.
Requirements:
  • Proven experience in shared services or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.


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