Housekeeping Supervisor
17 hours ago
The Elser Hotel & Residences is seeking a highly skilled Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our luxury condominium hotel.
Responsibilities:- Inspect and oversee the work performance of housekeeping staff to ensure adherence to hotel standards and productivity levels.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect VIP rooms and report their availability to the Front Office.
- Oversee the closing of floors at the end of the day, ensuring housekeeping carts are clean and restocked.
- Ensure accurate records of daily assignments are completed and turned in on time.
- Maintain key control and handle lost and found items according to hotel standards.
- Monitor cleanliness and orderliness of housekeeping carts, linen closets, control closets, stairways, and landings.
- Oversee daily assignments of duties, ensuring housekeeping staff carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and Engineering throughout the shift.
- Report on progress of out-of-order rooms under housekeeping supervision to the Guest Services Manager.
- Initiate work orders for repairs and maintenance and follow through until completed.
- Assist with training of housekeeping staff and may be required to clean rooms as business needs dictate.
- Ensure completion of cleaning projects on a biannual basis and maintain overall guest satisfaction.
- High School diploma or equivalent required; college coursework in a related field is helpful.
- At least two to three years of progressive experience in a hotel or related field is preferred.
- Previous supervisory responsibility is preferred.
- Ability to stand during entire shift and effectively communicate with all levels of employees and guests.
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