IT Support Specialist

1 week ago


Fort Smith, Arkansas, United States Halff Full time
Job Title: Entry-Level IT Support Specialist

We are seeking a highly motivated and customer-focused Entry-Level IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to our employees, ensuring they have the tools and resources they need to succeed.

Job Summary:

The successful candidate will be responsible for providing first-level technical support, troubleshooting, and resolving issues related to hardware, software, and network connectivity. You will work closely with our IT team to identify and resolve technical issues, and provide excellent customer service to our employees.

Key Responsibilities:
  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with the IT team to identify and resolve technical issues
  • Document and track technical issues and resolutions
  • Provide excellent customer service to employees
Requirements:
  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software and remote access software
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
Preferred Qualifications:
  • Windows Certifications
  • A+, Net+ Certifications
About Halff:

Halff is a mid-sized, employee-owned, diverse and full-service infrastructure consulting firm. We are committed to providing our employees with a positive and supportive work environment, and we are seeking a talented and motivated individual to join our team.

We offer excellent benefits, including medical, dental, prescription and life insurance; long-term and short-term disability insurance; paid time off; holiday pay; traditional and Roth 401(k) plans; Employee Stock Ownership Plan; Health Savings Account; 529 College Savings Plan; flexible spending accounts; an Employee Assistance Plan; and more.

Salary is competitive and commensurate with experience. Halff is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.



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