Desktop Support Specialist

1 month ago


Orange, California, United States OSI Digital Full time
Job Summary

OSI Digital is seeking a skilled Desktop Support Technician to provide technical guidance and support to our business and customers. The ideal candidate will have extensive desktop experience and a strong technical background.

Key Responsibilities
  • Provide advanced desktop support, including troubleshooting, configuration, and software installation.
  • Offer technical assistance to customers on a variety of issues, including password resets, account information, and technical computer issues.
  • Set up equipment for employee use and image computers using various methods.
  • Install and perform minor repairs to computers and peripheral equipment.
  • Develop strong networking skills, including IDF/MDF, switches, routers, and access points.
  • Experience with AutoCAD, PLM, Catia, Adobe Creative Cloud, Photoshop, and Plotter support is a plus.
Requirements
  • 3-5 years of experience in software, hardware, and network support.
  • Strong customer service skills, detail-oriented, and deadline-driven.
  • Strong phone and verbal communication skills, along with active listening skills.
  • Experience with Windows, M365, PC, and Printer configuration.

OSI Digital is a leading provider of digital solutions, and we are committed to delivering exceptional service to our customers.



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