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Customer Service Representative

2 months ago

Rochester, New York, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, while maintaining a high level of customer satisfaction
  • Stay up-to-date with product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Perform other duties as assigned, supporting the sales team and achieving business objectives
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience working in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, where they can grow and develop their careers. We value diversity, equity, and inclusion, and are an equal opportunity employer.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional development and career advancement.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.