Customer Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Wheeler Clinic. As a key member of our staff, you will provide exceptional administrative support to our outpatient clinicians, psychiatric staff, and programs.
Key Responsibilities- Provide administrative support to outpatient clinicians, psychiatric staff, and programs
- Communicate effectively with clients, staff, and referral sources
- Verify patient insurance coverage and collect copays and outstanding balances
- Create new patient charts and review documentation
- Enter data in a timely and accurate manner for ongoing reporting
- Maintain flexibility in cross-training and coverage at other Health and Wellness sites
- Process and sort incoming faxes and mail
- Schedule appointments for all disciplines
- Produce and deliver timely, accurate, and professional documents
- Make confirmation calls and backfill no-show and cancelled slots
- Maintain office supplies, lab supplies, and educational literature
- High School diploma and one year of progressively responsible work experience
- Valid Connecticut driver's license and access to timely and reliable transportation
- Experience with Microsoft Office products and other software programs
Wheeler Clinic offers a comprehensive array of benefits, including:
- Anthem Medical, Prescription, Dental, and Vision insurance
- Health Savings Account (HSA) with company contribution
- Wellness Programs
- Free annual flu shots
- Company-paid Life and AD&D insurance
- 403(b) Plan with clinic contributions for eligible employees
- Education Reimbursement Program
- Training and development opportunities
- Generous paid time off, including vacation, sick, and personal leave
- Employee Assistance Program (EAP) - free and confidential counseling
- Employee discounts at local spa and on cell phone services
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