Customer Service Representative

3 days ago


Hartford, Connecticut, United States Travelers Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelers. As a key member of our Bilingual Customer Service Team, you will be responsible for providing exceptional service to our customers in both Spanish and English.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide policy options and quotes to customers in Spanish and English.
  • Assist customers with policy changes and cancellations.
  • Identify new business opportunities and transfer requests to the appropriate team members.
  • Ensure accurate and complete documentation of customer interactions.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Fluent in Spanish language required.
  • Strong communication and problem-solving skills.
What We Offer

At Travelers, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

Why Join Us?

Travelers is a leading property casualty insurer with a rich history of innovation and customer service. We are committed to delivering exceptional results and making a positive impact in the communities we serve. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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