Patient Service Representative

2 days ago

Smyrna, Tennessee, United States Diana Health Full time
About Diana Health

We are a high-growth network of modern women's health practices dedicated to setting a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.

We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.

The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

Role Description

We are seeking a Receptionist / Patient Representative who is driven to create a delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice.

You will be the first point of contact for our clients, providing a warm and welcoming face of the practice, greeting and supporting clients from our welcome desk.

Key Responsibilities:

  • Provide warm and friendly client interactions
  • Take care of client check-in and out, answering questions and disseminating information to appropriate team members as necessary
  • Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
  • Ensure paperwork, consents, and insurance information is collected and complete
  • Manage the client schedule, anticipating schedule needs days and weeks in advance
  • Perform verification of benefit checks with insurance companies
  • Manage and collect client copays and payment balances
  • Discuss and set up payment plans with clients
  • Work with the team to ensure the office is ready, set up, and prepared for the day
  • Collaborate on inventory, keeping the office pristine, and other tasks as they arise
  • Manage phone triage as necessary, coordinating between team members
Qualifications

We are looking for a candidate with:

  • Customer service and hospitality experience strongly preferred and highly desirable
  • Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
  • Proficiency with Google Suite or Microsoft Office Products
  • Strong computer skills; preferred familiarity with EMRs
  • Tendency to organize and create structure in a fast-paced, dynamic environment
Attributes

We are looking for a candidate who:

  • Loves interacting with people, practicing excellent communication and interpersonal skills
  • Enjoys being the 'face' of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
  • Is exceptional at managing many tasks and does not feel overwhelmed by multitasking
  • Focuses on the details and is able to organize and prioritize them along the way
  • Obsesses over growth and process improvement and loves learning new tools, processes and systems to aid in continual improvement
  • Thrives in highly collaborative, fast-paced environments
Benefits

We offer:

  • Competitive compensation
  • Health, dental & vision, with an HSA/FSA option
  • 401(k) with employer match
  • Paid time off
  • Paid parental leave
Diana Health Culture

We value:

  • A growth mindset and striving for continuous learning and improvement
  • A positive, can-do / how can I help attitude
  • Empathy for our team and our clients
  • Taking ownership and driving to results
  • Being scrappy and resourceful

  • Patient Service Representative

    2 weeks ago

    Smyrna, Tennessee, United States Diana Health Full time

    About Diana HealthDiana Health is a rapidly expanding network of modern women's health practices. Our mission is to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a...

  • Patient Service Representative

    3 weeks ago

    Smyrna, Tennessee, United States Diana Health Full time

    About Diana HealthDiana Health is a rapidly expanding network of modern women's health practices. Our mission is to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a...

  • Patient Account Representative

    4 days ago

    Smyrna, Tennessee, United States Williamson Health Full time

    Job Title: Patient Account RepresentativeJoin Williamson Health as a Patient Account Representative and play a vital role in ensuring the financial well-being of our patients. As a key member of our team, you will be responsible for following up on accounts for services rendered at our hospital, maximizing the full payment potential of each claim from...

  • Patient Representative

    1 week ago

    Smyrna, Tennessee, United States Diana Health Full time

    {"title": "Patient Representative", "description": "About Diana HealthDiana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.Role DescriptionWe are seeking a skilled Patient Representative to create a...

  • Patient Access Representative

    4 days ago

    Smyrna, Tennessee, United States Williamson Health Full time

    Job SummaryWilliamson Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and accurate medical care.Key ResponsibilitiesVerify insurance benefits and pre-certify patients for surgical day care, observation, inpatient, and...

  • Patient Access Representative

    4 days ago

    Smyrna, Tennessee, United States Williamson Health Full time

    Job SummaryWilliamson Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and accurate medical care. Your primary responsibility will be to verify insurance benefits and perform pre-certification on Surgical Day Care...

  • Retail Customer Service Representative

    2 weeks ago

    Smyrna, Tennessee, United States EZCORP Full time

    **About EZCORP**EZCORP is a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our team members.**Job Summary**We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a Retail Customer Service Representative, you will be responsible for...

  • Patient Service Coordinator

    1 week ago

    Smyrna, Tennessee, United States Diana Health Full time

    {"title": "Patient Service Coordinator", "content": "About Diana HealthDiana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.We partner directly with hospitals and align incentives across stakeholders...

  • Retail Customer Service Representative

    4 days ago

    Smyrna, Tennessee, United States EZCORP Full time

    About EZCORPEZCORP is a leading provider of pawn loans in the United States and Mexico, with a strong focus on customer service and employee development.Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a Pawnbroker, you will be responsible for providing excellent customer service,...

  • Healthcare Customer Service Representative

    4 weeks ago

    Smyrna, Tennessee, United States Williamson Health Full time

    Job OverviewWe invite you to explore an exciting opportunity at Williamson Health, a leading healthcare provider dedicated to delivering exceptional patient care. Located in a vibrant community, Williamson Health encompasses a 203-bed hospital and a network of over 40 healthcare providers, offering a wide range of medical services. Our commitment to...

  • Customer Service Ambassador

    24 hours ago

    Smyrna, Tennessee, United States Zeal, TN Full time

    Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Zeal, TN. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.Key Responsibilities:Engage...

  • Customer Service Representative

    7 days ago

    Smyrna, Tennessee, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesBag groceries for customers at checkout...

  • Customer Service Representative

    1 week ago

    Smyrna, Tennessee, United States Kroger Full time

    About the RoleWe're seeking a highly skilled and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesBag groceries for customers at checkout with...

  • Customer Service Representative

    1 week ago

    Smyrna, Tennessee, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesBag groceries for customers at checkout...

  • Customer Service Representative

    2 weeks ago

    Smyrna, Tennessee, United States BB INDUSTRIES Full time

    **Job Summary**BB Industries is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service while maintaining a positive environment to elevate the overall customer experience.**Key Responsibilities:**Provide resolution to customer...

  • Customer Service Representative

    1 week ago

    Smyrna, Tennessee, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesBag groceries for customers at checkoutAssist customers with...

  • Customer Service Representative

    2 days ago

    Smyrna, Tennessee, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesBag groceries for customers at checkout with a focus on...

  • Insurance Sales Representative

    3 weeks ago

    Smyrna, Tennessee, United States My615agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team at My615agent. As an Insurance Sales Representative, you will play a key role in building and developing customer relationships within the community to promote insurance products.Key ResponsibilitiesUse a customer-focused, needs-based review...

  • Customer Service Representative

    1 week ago

    Smyrna, Tennessee, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesBag groceries for customers at checkout with a focus on...

  • Customer Service Representative

    1 week ago

    Smyrna, Tennessee, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Courtesy Clerk/Grocery Bagger. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesBag groceries for customers at checkout with a focus on...