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Customer Service Ambassador

2 months ago

Smyrna, Tennessee, United States Zeal, TN Full time
Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Zeal, TN. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.

Key Responsibilities:
  • Engage with customers to understand their needs and preferences, providing personalized support and solutions.
  • Maintain a deep understanding of our client's products or services to provide accurate information and recommendations.
  • Adhere to company policies, procedures, and ethical standards, ensuring a positive and professional image.
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through ongoing training and self-improvement.
  • Maintain detailed records of customer interactions, tracking key performance indicators and providing insights for continuous improvement.
Requirements:
  • High school diploma or equivalent.
  • Previous customer service or related experience preferred, but not required.
  • Proven interpersonal skills, with the ability to remain patient and composed in challenging situations.
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  • Ability to meet or exceed company performance metrics.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.