Customer Service Representative

3 days ago

Glenwood Springs, Colorado, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, driving sales growth and loyalty
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, while maintaining a high level of customer satisfaction
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products
  • Assist in making deliveries, as needed, to ensure customer satisfaction
  • Comply with inventory control procedures, ensuring accurate and efficient stock management
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to retrieve material from shelves and floor stacks, and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

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