Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.
Key Responsibilities- Provide excellent customer service, ensuring high levels of customer satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build and maintain productive relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
- Maintain accurate and up-to-date work order files and formulas, ensuring efficient operations
- Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
- Tint and mix products to customer specifications, ensuring high-quality results
- Load and unload delivery trucks, assisting with deliveries as needed
- Maintain in-stock and presentable condition of assigned areas, ensuring a positive customer experience
- Remain knowledgeable about products offered, discussing available options and making recommendations
- Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
- Suggest ways to improve sales and customer engagement, driving business growth and innovation
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
- Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, must have received at least a 'meets expectations' rating on the most recent performance appraisal
- If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position
- Have a valid, unrestricted driver's license
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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