Veterinary Customer Service Representative

5 days ago


Canton, Ohio, United States Riverstone Animal Hospital Full time
About Us

Riverstone Animal Hospital is a privately owned, five-doctor practice located in a modern facility in Cherokee County. We are committed to providing a place where you and your pet are compassionately cared for, genuinely respected, and welcomed as an active participant in your friend's care.

Job Summary

We are seeking an experienced veterinary customer service representative to join our team. As a CSR, you will be responsible for providing the highest level of customer service, anticipating client needs, and ensuring every client leaves our hospital feeling genuinely respected and cared for.

Key Responsibilities
  • Handle multiple phone lines to answer pet care inquiries, provide pet care information, and schedule appointments for medical and surgical care.
  • Review client invoices and collect payment, handle opening and closing procedures, and assess the urgency of incoming calls.
  • Provide the first and last impression of our hospital to our clients.
Requirements
  • 3 years of customer service experience (preferred)
  • 1 year of veterinary experience (required)
What We Offer
  • $16.00 - $17.00 per hour
  • 401(k) and 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
Work Environment

We offer an exceptional, positive work environment in which we are committed to the professional development of our team members and encourage a positive work-life balance. Shifts are Monday through Friday, with 10-hour and 8-hour shifts available.



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