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Customer Support Associate

2 months ago

New York, New York, United States mosaicpartners Full time

Mosaic Partners is seeking a skilled Customer Support Associate to join their team. This role involves providing top-tier support to customers, including user provisioning, password and account issues, portal access, and escalating tickets. The ideal candidate will have a strong background in IT support, with experience in CRM and support ticketing systems like Salesforce and Jira.

Key Responsibilities:

  • Provide exceptional customer support through various channels, including phone and email.
  • Assist with user provisioning, password reset, and account management.
  • Troubleshoot and resolve portal access issues.
  • Evaluate and escalate complex issues to senior support staff.
  • Document and track support requests to ensure efficient resolution.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Develop and maintain a deep understanding of customer needs and preferences.
  • Stay up-to-date with industry trends and best practices in customer support.

Requirements:

  • Bachelor's degree in a related field.
  • 2+ years of experience in IT support, preferably in a healthcare setting.
  • Strong knowledge of CRM and support ticketing systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and technical skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.