Education Account Success Manager
2 weeks ago
Position Overview
As a Client Success Strategist within the Autodesk Education Experiences (AEX) organization, you will serve as a vital partner and trusted advisor to our Education Named Account customers, ensuring that their objectives are met through our collaboration.
You will report to the Senior Manager of Named Accounts within AEX and collaborate closely with the wider account team.Your primary responsibility will be to drive solution adoption, identify new opportunities, and work alongside the account team to enhance our partnership with these clients.
We are seeking a seasoned Client Success Strategist who is strategic, relationship-driven, and business-focused to join the Autodesk Education Experiences team.
We expect you to possess a strong executive presence, as all named accounts are sponsored by Autodesk Executives.This is a hybrid role, combining remote work with occasional onsite engagements. Travel may be required up to 40%.
Key Responsibilities
1. Gather customer requirements and challenges to provide recommendations that facilitate the achievement of customer objectives.
2. Demonstrate Autodesk solutions and technologies to clients to spark interest and uncover customer motivations, subsequently sharing insights with the account team to shape strategy.
3. Collaborate with cross-functional teams to facilitate and coordinate activities that ensure successful technology adoption.
4. Cultivate working relationships with broader Autodesk teams to meet account objectives.
5. Conduct regular check-in calls, executive business reviews, webinars, and mentoring sessions with clients to ensure successful adoption and identify further expansion opportunities.
6. Develop a trusted advisor relationship with your clients and advocate for their needs within the AEX team and the broader Autodesk organization.
7. Collaborate cross-functionally with Product teams, Autodesk Research, CSM organization, and other internal Autodesk divisions.
8. Prioritize effectively when objectives are unclear and demonstrate the courage to seek clarification.
9. Contribute to and participate in quarterly business reviews with the account team and executive sponsors.
Minimum Qualifications
- A minimum of 8 years of experience in customer success management, sales, or pre-sales activities with a proven track record.
- Experience working with commercial clients.
- Familiarity with sales methodologies and processes.
- Direct experience working with executives.
- Strong understanding of one or both industries: design and manufacturing, civil engineering, and construction.
- Experience within large and complex enterprise organizations.
- Willingness to travel up to 40% on average.
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