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Operations Manager

2 months ago


San Francisco, California, United States Equinox Full time
Job Description

**About Equinox**

We are a high-growth collective of influential lifestyle brands, seeking a talented Operations Manager to join our team in San Francisco. As a key member of our management team, you will be responsible for leading our front desk, maintenance, and kids' club departments to deliver exceptional customer service and drive business results.

Key Responsibilities:

  • Influence and inspire a dynamic workforce to meet the Equinox brand standards.
  • Interview, hire, train, and manage front desk, maintenance, and kids' club departments to ensure adherence to payroll budgets and schedules.
  • Complete staff performance evaluations monthly and annually to drive growth and development.
  • Adhere to monthly ordering timelines and supply budgets to optimize operational efficiency.
  • Ensure a high level of customer service to club members, exceeding their expectations and driving loyalty.
  • Partner with the General Manager to support ancillary departments and sales initiatives.
  • Awareness of monthly departmental goals and projections to drive business growth.
  • Ensure the club maintains a high level of cleanliness and adheres to Equinox's company standards.
  • Monitor safety and security of the club, ensuring compliance with risk management and loss prevention procedures.
  • Assist with other projects and responsibilities as delegated by the General Manager.
  • Be open to location reassignments and flexible scheduling to meet the needs of the business.

Requirements:

  • Proven leadership ability with 1-3 years of management experience in an operational management industry.
  • Strong verbal and written communication skills to effectively manage teams and drive results.
  • High-touch customer service experience preferred to deliver exceptional member experiences.
  • Effective time management and follow-up skills to prioritize tasks and meet deadlines.
  • Financial management experience to optimize operational efficiency and drive business growth.
  • Bachelor's Degree preferred, but not required.
  • Ability to lift 25 pounds and be mobile throughout the facility all day.

What We Offer:

  • Competitive salary and benefits package.
  • Complimentary club membership.
  • Perks and incentives with our products and services, including personal training, Pilates, spa, and shop.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.