Customer Support Specialist
6 days ago
Saic (Science Applications Int.) is a leading technology integrator, focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.
We integrate emerging technology rapidly and securely into mission-critical operations that modernize and enable critical national imperatives.
Job Description
This position offers an exciting opportunity to support the transformational infrastructure program for the Defense Counterintelligence and Security Agency (DCSA). The successful candidate will provide customer support and IT service delivery within the IT environment and for mission applications as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives. The incumbent will also maintain expertise in emerging technologies, industry developments, trends, best practices, and principles of IT customer support.
The Customer Support Analyst will be responsible for providing on-site technical support to approved seat service DCSA end users, troubleshooting and isolating IT technical issues and outages ensuring minimal impact to users, coordinating, resolving, and closing service requests beyond first call resolution, and handling customer interactions across multiple communication channels and business lines with customized interfaces and information delivery mechanisms.
Required Skills and Qualifications
An associate's degree or three years of experience is required, with active Top-Secret clearance (SCI eligibility) and IAT-II certification in one of the following areas: Security + CE, CCNA-Security, CySA+, and/or CND. A TS/SCI clearance is desired.
Estimated Salary Range: $80,000 - $120,000 per year.
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