Customer Service Representative

5 months ago


Boyers, United States ASRC Federal Holding Company Full time
Job Description

The primary responsibility of the Customer Service Representative is to receive and respond to routine informational inquiries and service requests through the use of various communication technologies. This position supports the Case Processing Operation Center (CPOC) within our Infrastructure Support Professional Services (ISPS) Division.

Key Role/Responsibilities

  • Accesses data through an electronic database to retrieve and/or record information relating to an individual's background investigation.
  • Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies, including but not limited to telephones, emails, facsimiles, postal mail and the internet.
  • Responsible for responding to escalated and more complex inquiries on a broader scope of topics.
  • Communicate missing case information to agencies via email and phone.
  • Tasks may require simple adaptation and interpretation of provided reference materials such as internal process guidelines and contractual requirements.
  • Prepare and return background investigations that do not meet the requirements of federal guidelines to the requesting agency.
  • Determines if information provided by agencies is acceptable using judgement based on federal guidelines provided and resource guides.
  • Modification of subject record, case papers and case status when applicable.
  • Screening and scheduling of eQip investigations when necessary
  • All other duties as assigned.
Requirements
  • High School diploma or equivalent
  • A minimum of one three (1-3) years of reviewing and scheduling background investigations.
  • 12-18 months of agency correspondence experience is preferred but not required.
  • Advanced experience using Microsoft Outlook and professional written communication is preferred but not required
  • This position requires a flexible work schedule which can include weekends and holidays
  • US Citizenship, due to nature of work performed and contract requirement.
  • Must pass a government background investigation.
  • Work will be performed on-site in Iron Mountain, Boyers, PA (remote work may be possible with manager approval)
Additional Qualifications:
  • Experience working in the Government services industry is preferred.


ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

  • Boyers, United States ASRC Federal Holding Company, LLC Full time

    The primary responsibility of the Customer Service Representative is to receive and respond to routine informational inquiries and service requests through the use of various communication technologies. This position supports the Case Processing Oper Customer Service Representative, Customer Service, Representative, Technology, Retail, Information


  • BOYERS, United States SAIC Full time

    **Description** **Introduction** Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to...


  • Boyers, United States SAIC (Science Applications Int.) Full time

    Job Description Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support...


  • Boyers, Pennsylvania, United States SAIC (Science Applications Int.) Full time

    OverviewSaic (Science Applications Int.) is a leading technology integrator, focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and...


  • Boyers, United States SAIC Full time

    DescriptionIntroductionMake a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA).  The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a...


  • Boyers, Pennsylvania, United States Maxim Healthcare Service Full time

    At Maxim Healthcare Services, we're committed to providing high-quality patient care and support. We're currently seeking a skilled Registered Nurse to join our team in Brown County, working with Pediatric and/or Adult patients in their own homes.About the RoleWe offer a competitive hourly rate of $30-$35 per hour for this day shift position. As a Registered...


  • Boyers, Pennsylvania, United States US Postal Service Full time

    **Deliver with Pride**As a Rural Mail Delivery Specialist with USPS, you will:Deliver packages on Sundays and observed holidays using dynamic route descriptions;Deliver, collect, and manage mail and packages along a prescribed rural route using a vehicle.**Key Responsibilities:**Deliver mail and packages to customers along a designated rural route.Collect...

  • Driver Helper

    1 week ago


    Boyers, United States United Parcel Service Full time

    Job DescriptionSHIFT YOUR FUTURESeasonal Driver Helper SHIFT YOUR TEAMWho exactly are UPS Seasonal Driver Helpers?As a Driver Helper this is a position where youll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. Its a lot of in and out of the truck, making...


  • Boyers, United States Bering Straits Native Corporation (BSNC) Full time

    Overview: Visit our website at www.beringstraits.com to apply! SUMMARY BGS, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Server Operations Team Lead for a government contract, Boyers, PA. The ideal candidate will coordinate day-to-day operational services supporting server infrastructure, facilities, hardware, software,...


  • Boyers, United States Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • Boyers, United States ISN Corporation Full time

    Job SummaryWe are seeking a highly skilled Senior Contract Management Professional to oversee the daily operations of our contract and ensure compliance with all terms and conditions.About ISN CorporationHeadquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. With over...

  • Lead Worker/Custodian

    2 weeks ago


    Boyers, United States GOODWILL OF SOUTHWESTERN Full time

    Lead Worker/Custodian - LEADW003125 DESCRIPTION/RESPONSIBILITIES: COMMERCIAL SERVICES: Goodwill's largest contracts for janitorial, warehousing, landscaping, snow removal, composting and maintenance services are Ability One Program contracts, which is a program supported by Source America to clean five Federal government facilities in the area. Source...


  • Boyers, United States Iron Mountain Inc Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • Boyers, United States RightStone Full time

    Explore a rewarding opportunity as an Imaging and Scanning Specialist with RightStone in Boyers, Pennsylvania.Job OverviewWe are seeking highly detail-oriented individuals to join our team for a 2-month contract duration. The role involves scanning documents, performing quality control checks, and releasing scanned materials to customers.The normal work...

  • Lead Worker/Custodian

    1 month ago


    Boyers, United States GOODWILL OF SOUTHWESTERN Full time

    Lead Worker/Custodian - LEADW003125 DESCRIPTION/RESPONSIBILITIES: POSITION SUMMARY: As the Lead Worker/Custodian you will display your outstanding customer service skills by satisfy any customer complaints. Complete thorough inspections of all assigned areas. Show your problem-solving ability through leading staff while completing required custodial...


  • Boyers, United States SAIC Full time

    Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Windows Systems Engineer to support...


  • Boyers, Pennsylvania, United States Brown County Schools Full time

    Job Title:Brown County Schools Custodial Team MemberJob Description:We are seeking a highly skilled and detail-oriented Custodian to join our team at Brown County Schools. As a key member of our maintenance staff, you will be responsible for ensuring the cleanliness and safety of our school buildings and grounds.The ideal candidate will have previous...


  • Boyers, United States Lutheran SeniorLife Full time

    Rates starting at $18.90 per hour. We are offering a $6,000 Sign-On Bonus (to be paid throughout the first year of employment). Lutheran SeniorLife provides a comprehensive array of community based health and social service programs throughout western Pennsylvania. Our services include LIFE (Living Independence for the Elderly); skilled nursing, home health;...


  • Boyers, United States Lutheran SeniorLife Full time

    Rates starting at $18.90 per hour. We are offering a $6,000 Sign-On Bonus (to be paid throughout the first year of employment). Lutheran SeniorLife provides a comprehensive array of community based health and social service programs throughout western Pennsylvania. Our services include LIFE (Living Independence for the Elderly); skilled nursing, home health;...


  • Boyers, United States RightStone Full time

    Job DescriptionJob DescriptionWe are looking for an Imaging Production SpecialistinBoyers Pennsylvania 16020for a 2-month contract duration at $16/hr pay. This person is responsible for documenting files and releasing scanned material to the customer.and confirmingaccuracy of scanned documents. Requires at least High school education or equivalent and must...