Customer Support Analyst
7 days ago
**Description**
**Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
· Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
· Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best
practices, and principles of IT customer support.
· Provides on-site technical support to approved seat service DCSA end users.
· Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
· In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
· Coordinates, resolves, and closes service requests beyond first call resolution.
· Handles customer interactions across multiple communication channels and business lines, with customized interfaces
and information delivery mechanisms.
· Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for
services not offered.
· Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service
options, modernize service management, and improve the customer experience.
· Tracks customer satisfaction benchmarks and metrics.
· Provides weekly, monthly, and customer service ad-hoc reports.
· Executes change management to perform smoother transition migrations.
· Supports information sharing and knowledge management capabilities, continuous process improvement, and
performance tracking and monitoring capabilities.
· Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
· Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and
security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ Associate's degree
+ Three (3) or more years of experience. An additional two (2) years of experience may be considered in lieu of a degree.
+ Active Top-Secret clearance (SCI eligibility).
+ IAT-II certification in one of the following areas, Security + CE, CCNA-Security, CySA+, and/or CND.
**Desired Qualifications:**
+ TS/SCI
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2415395
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
-
Customer Support Analyst
7 days ago
Boyers, United States SAIC (Science Applications Int.) Full timeJob Description Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support...
-
Customer Support Analyst
6 days ago
Boyers, United States SAIC Full timeDescriptionIntroductionMake a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a...
-
Customer Support Specialist
6 days ago
Boyers, Pennsylvania, United States SAIC (Science Applications Int.) Full timeOverviewSaic (Science Applications Int.) is a leading technology integrator, focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and...
-
Customer Service Representative
7 months ago
Boyers, United States ASRC Federal Holding Company, LLC Full timeThe primary responsibility of the Customer Service Representative is to receive and respond to routine informational inquiries and service requests through the use of various communication technologies. This position supports the Case Processing Oper Customer Service Representative, Customer Service, Representative, Technology, Retail, Information
-
Customer Service Representative
5 months ago
Boyers, United States ASRC Federal Holding Company Full timeJob Description The primary responsibility of the Customer Service Representative is to receive and respond to routine informational inquiries and service requests through the use of various communication technologies. This position supports the Case Processing Operation Center (CPOC) within our Infrastructure Support Professional Services (ISPS) Division....
-
Windows Systems Engineer
2 weeks ago
Boyers, United States SAIC Full timeDescription Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Windows Systems Engineer to support...
-
Windows Systems Engineer
5 days ago
Boyers, United States Top Secret Clearance Jobs Full timeAbout the job Windows Systems Engineer Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Job ID 2414267 Location BOYERS, PA, US Date Posted 2024-11-05 Category Information Technology Subcategory IT Systems Engineer Schedule Full-time Shift...
-
Lead Worker/Custodian
2 weeks ago
Boyers, United States GOODWILL OF SOUTHWESTERN Full timeLead Worker/Custodian - LEADW003125 DESCRIPTION/RESPONSIBILITIES: COMMERCIAL SERVICES: Goodwill's largest contracts for janitorial, warehousing, landscaping, snow removal, composting and maintenance services are Ability One Program contracts, which is a program supported by Source America to clean five Federal government facilities in the area. Source...
-
Imaging Production Specialist I
4 months ago
Boyers, United States Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Home Health Nursing Professional
1 week ago
Boyers, Pennsylvania, United States Maxim Healthcare Service Full timeAt Maxim Healthcare Services, we're committed to providing high-quality patient care and support. We're currently seeking a skilled Registered Nurse to join our team in Brown County, working with Pediatric and/or Adult patients in their own homes.About the RoleWe offer a competitive hourly rate of $30-$35 per hour for this day shift position. As a Registered...
-
Server Operations Team Lead
6 months ago
Boyers, United States Bering Straits Native Corporation (BSNC) Full timeOverview: Visit our website at www.beringstraits.com to apply! SUMMARY BGS, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Server Operations Team Lead for a government contract, Boyers, PA. The ideal candidate will coordinate day-to-day operational services supporting server infrastructure, facilities, hardware, software,...
-
Imaging Production Specialist 1
1 week ago
Boyers, United States Disability Solutions Full timeOur client in the light industrial sector is seeking an Imaging Production Specialist 1 to join their team. As an Imaging Production Specialist 1, you will be part of the Imaging Production team supporting various tasks. The ideal candidate will have attention to detail, ability to troubleshoot and operate scanners, and high data input skills which will...
-
Imaging Production Specialist 1
1 week ago
Boyers, United States Manpower Full timeOur client in the light industrial sector is seeking an Imaging Production Specialist 1 to join their team. As an Imaging Production Specialist 1, you will be part of the Imaging Production team supporting various tasks. The ideal candidate will have attention to detail, ability to troubleshoot and operate scanners, and high data input skills which will...
-
Imaging Production Specialist 1
3 weeks ago
Boyers, United States Manpower Full timeOur client in the light industrial sector is seeking an Imaging Production Specialist 1 to join their team. As an Imaging Production Specialist 1, you will be part of the Imaging Production team supporting various tasks. The ideal candidate will have attention to detail, ability to troubleshoot and operate scanners, and high data input skills which will...
-
Light Industrial
2 months ago
Boyers, United States Manpower Full timeOur client, a leading company in the imaging industry, is seeking a Light Industrial - Imaging Production Specialist 1 to join their team. As a Imaging Production Specialist 1, you will be part of the Production team supporting various components of the imaging process. The ideal candidate will have attention to detail, be able to troubleshoot and operate...
-
Light Industrial
3 weeks ago
Boyers, United States Manpower Full timeJob DescriptionJob DescriptionOur client, a leading company in the imaging industry, is seeking a Light Industrial - Imaging Production Specialist 1 to join their team. As a Imaging Production Specialist 1, you will be part of the Production team supporting various components of the imaging process. The ideal candidate will have attention to detail, be able...
-
Light Industrial
2 weeks ago
Boyers, United States Manpower Full timeJob DescriptionJob DescriptionOur client, a leading company in the imaging industry, is seeking a Light Industrial - Imaging Production Specialist 1 to join their team. As a Imaging Production Specialist 1, you will be part of the Production team supporting various components of the imaging process. The ideal candidate will have attention to detail, be able...
-
Imaging Production Specialist
2 months ago
Boyers, United States RightStone Full timeJob DescriptionJob DescriptionWe are looking for an Imaging Production SpecialistinBoyers Pennsylvania 16020for a 2-month contract duration at $16/hr pay. This person is responsible for documenting files and releasing scanned material to the customer.and confirmingaccuracy of scanned documents. Requires at least High school education or equivalent and must...
-
Document Scanning Specialist
1 month ago
Boyers, United States RightStone Full timeJob DescriptionJob DescriptionRIGHTSTONE IS HIRING! We are looking for Imaging and Scanning Specialist in Boyers Pennsylvania 16020for 2months contract duration with $16/hr pay. The position has four main tasks with rotation opportunities. Scanning (20%) involves loading sheets into scanners, either seated or standing. Quality control (10%) involves checking...
-
Light Industrial
1 week ago
Boyers, PA, United States Manpower Full timeOur client, a leading company in the imaging industry, is seeking a Light Industrial - Imaging Production Specialist 1 to join their team. As a Imaging Production Specialist 1, you will be part of the Production team supporting various components of the imaging process. The ideal candidate will have attention to detail, be able to troubleshoot and operate...
