Senior Technical Support Professional
3 weeks ago
We are seeking a highly skilled IT Operations Lead to join our team at Ignite Retail Technology. As a key member of our technical support team, you will be responsible for leading complex IT projects, troubleshooting issues, and mentoring junior team members.
Key Responsibilities
- Lead complex IT projects, including implementation of practices to optimize IT resources.
- Troubleshoot hardware, software, and network issues.
- Mentor and support junior team members, fostering a collaborative environment.
Requirements
- Bachelor's Degree in IT or equivalent experience.
- 5+ years of experience in IT operations, customer service, or a related field.
- Advanced certifications in Networking, Linux Administration, and SQL.
- Exceptional problem-solving, communication, and organizational skills.
Perks and Benefits
- A competitive salary range of $80,000 - $110,000 per year, based on experience.
- The opportunity to work with a cutting-edge retail tech suite.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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