Customer Service Representative/Trainer Lead
3 weeks ago
Are you a customer service expert looking for a new challenge? Michigan Farm Bureau is seeking a Customer Service Representative/Trainer Lead to join our team
Job Overview
This is an exciting opportunity to lead the field force for success by providing comprehensive customer service and training. As a Customer Service Representative/Trainer Lead, you will be responsible for preparing information for independent contractor insurance agents to quote, sell, and service clients.
Responsibilities
- Provide excellent customer service in a prompt and professional manner
- Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits
- Face-to-face interaction with ASO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds
- Receive, process, and verify insurance and membership transactions
- Take ownership of complaints and inquiries and proactively follow through to resolution
- Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures
Qualifications
- High school diploma or equivalent required
- Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required
- Demonstrated ability to learn new technologies required
- Active P/C license required or must be successfully obtained within 90 days of employment
- Keyboarding skills with accuracy required
- Willingness to pursue continuing job-related training and education required
About Us
Mission: We work hard to protect the interests of agriculture and serve our members.
Salary Information
$54,000 - $64,000 per year (estimated salary based on location and experience)
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