Customer Service Representative/Trainer Lead

3 weeks ago


San Francisco, United States Michigan Farm Bureau Full time

Are you a customer service expert looking for a new challenge? Michigan Farm Bureau is seeking a Customer Service Representative/Trainer Lead to join our team

Job Overview

This is an exciting opportunity to lead the field force for success by providing comprehensive customer service and training. As a Customer Service Representative/Trainer Lead, you will be responsible for preparing information for independent contractor insurance agents to quote, sell, and service clients.

Responsibilities

  • Provide excellent customer service in a prompt and professional manner
  • Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits
  • Face-to-face interaction with ASO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds
  • Receive, process, and verify insurance and membership transactions
  • Take ownership of complaints and inquiries and proactively follow through to resolution
  • Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures

Qualifications

  • High school diploma or equivalent required
  • Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required
  • Demonstrated ability to learn new technologies required
  • Active P/C license required or must be successfully obtained within 90 days of employment
  • Keyboarding skills with accuracy required
  • Willingness to pursue continuing job-related training and education required

About Us

Mission: We work hard to protect the interests of agriculture and serve our members.

Salary Information

$54,000 - $64,000 per year (estimated salary based on location and experience)



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